win888 Terms & Conditions

By accessing, browsing, or using the win888 platform in any capacity — whether as a registered account holder or as a visitor — you acknowledge that you have read and understood these Terms and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using the win888 platform and close any account you may have registered.

These Terms apply in addition to any product-specific rules, bonus terms, promotional terms, or game rules that win888 may publish from time to time. In the event of any conflict between these Terms and a specific product rule or promotional term, these Terms shall take precedence unless the specific rule or promotion explicitly states otherwise in writing.

Access to the win888 platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 18 years of age at the time of registration and at all times thereafter while using the platform.
• You are legally permitted to participate in online gambling activities under the laws applicable in your jurisdiction.
• You are not listed on any self-exclusion register operated by win888 or any affiliated responsible gaming programme.
• You are not an employee, director, consultant, agent, or close family member of a win888 employee or business partner involved in the operation of the platform.
• You are acting on your own behalf and not on behalf of any third party.
• You have not previously had a win888 account terminated for breach of these Terms.

win888 makes no representation that the services offered on this platform are legal in all jurisdictions. It is your sole responsibility to determine whether using win888 is lawful in the location from which you access the platform.

To place bets, participate in casino games, or access any real-money product on win888, you must register a personal account. The following rules apply to all win888 accounts:

• One Account Per Person: Each individual may hold only one active win888 account. Maintaining more than one account — whether under the same name or different names — is strictly prohibited and may result in immediate account suspension and forfeiture of balances.
• Accurate Information: You must provide complete, truthful, and current information at the time of registration, including your full legal name, date of birth, residential address, and a valid contact number or email address.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. win888 is not liable for any loss arising from unauthorised account access resulting from your failure to keep credentials secure.
• OTP Verification: win888 may require one-time password (OTP) verification on new device logins, password resets, or significant account activity as an additional layer of security.
• Identity Verification: win888 reserves the right to request identity verification documents (such as a national ID card, passport, or utility bill) at any time, including before processing withdrawal requests. Failure to provide requested documentation within a reasonable timeframe may result in account restrictions.

win888 reserves the right to refuse any account registration application at its sole discretion, without obligation to provide a reason.

All financial transactions on win888 are conducted in Bangladeshi Taka (BDT). win888 supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. The following terms govern all financial activity on the platform:

• The minimum deposit amount is ৳200. Maximum deposit limits may apply depending on the payment method selected and your account verification status.
• Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your win888 BDT balance within a few seconds of confirmation by the payment provider.
• Withdrawal requests are processed by win888 within four hours of submission during standard operating hours, subject to identity verification requirements being satisfied.
• win888 does not charge a platform fee for withdrawals. However, your payment provider may apply its own transaction charges, which are outside win888's control.
• Funds in your win888 account may only be withdrawn to a payment method registered in your own name. Third-party withdrawals are strictly prohibited.
• win888 applies anti-money laundering (AML) controls to all transactions. win888 reserves the right to request source-of-funds documentation before processing any withdrawal that triggers AML review thresholds.
• win888 reserves the right to delay, withhold, or reverse any transaction that it suspects to be fraudulent, connected to bonus abuse, or otherwise in breach of these Terms.

The following general betting rules apply to all sports betting, live in-play betting, and casino game activity conducted through the win888 platform:

• All bets are accepted at win888's absolute discretion. win888 reserves the right to limit, refuse, or void any bet placed on the platform without prior notice.
• Once a bet has been confirmed and accepted by win888, it cannot be cancelled or amended by the user. It is the user's responsibility to verify bet details before confirming any wager.
• Bets placed on void or cancelled events will be refunded at the stake amount to the user's win888 BDT balance.
• In the event of a palpable error — including obviously incorrect odds or pricing — win888 reserves the right to void the affected bet and return the stake, even after the event has concluded.
• Maximum bet and maximum win limits apply to all betting markets and casino games on win888. These limits are displayed within the relevant product sections of the platform and may vary by game, event, and user account status.
• Live in-play betting on cricket, football, and other sports is subject to real-time market availability. win888 may suspend or close in-play markets at any time during an event at its sole discretion.
• Any bet placed using funds from bonus balances is subject to the wagering requirements and conditions applicable to that specific bonus, as published on the promotions page.

Specific rules for cricket betting (including BPL, T20 World Cup, IPL, ICC tournaments, and Bangladesh Tigers international fixtures), slots, live casino, Callbreak, and Super Keno are published within each respective product section of the win888 platform. Users are advised to review the applicable product-specific rules before participating.

win888 offers bonuses, free bets, and promotional incentives to eligible registered users from time to time. All bonuses and promotions are subject to the specific terms published alongside each offer, in addition to the following general conditions:

• Only one active bonus may be held in a win888 account at any given time unless expressly stated otherwise in the promotion's terms.
• Bonuses are non-transferable and cannot be exchanged for cash without first satisfying the applicable wagering requirements.
• win888 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time, including after a bonus has been credited to an account, if there is evidence of abuse, fraud, or a technical error affecting the promotion.
• Bonus abuse — including the use of multiple accounts, organised wagering activity intended to guarantee profit regardless of outcome, or exploitation of technical errors — is strictly prohibited and may result in account closure and forfeiture of winnings.
• Promotional offers available on win888 are intended for recreational players engaging genuinely with the platform. win888 reserves the right to exclude any user from promotional eligibility at its discretion.

win888 is committed to ensuring that gambling on its platform remains a safe and enjoyable form of entertainment. win888 provides all registered users with access to the following responsible gaming tools, available from the account dashboard:

• Deposit Limits: Users may set daily, weekly, or monthly deposit caps to control spending. Once set, a deposit limit takes effect immediately and cannot be increased for a minimum cooling-off period.
• Session Time Controls: Users may set maximum session durations. win888 will display active session duration during play and issue a notification when the set limit is approaching.
• Self-Exclusion: Users who feel that their gambling has become problematic may request self-exclusion from the win888 platform for a defined period (minimum 6 months) or permanently. Self-exclusion requests are processed promptly and the affected account is suspended for the duration of the exclusion period.
• Reality Checks: Users may configure periodic on-screen reminders displaying their net gaming session result and the time spent playing.
• Account Closure: Any user may request the closure of their win888 account at any time by contacting customer support. Balances remaining at the time of closure will be returned via the user's registered payment method, subject to verification.

If you believe that your gambling is causing harm to yourself or others, we encourage you to make use of the responsible gaming tools described above and to seek professional support. win888 customer support is available 24 hours a day, 7 days a week, to assist users with responsible gaming queries. Contact us at [email protected].

The following actions are strictly prohibited on the win888 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of account balances, and reporting to relevant authorities where required by law:

• Registering more than one account or creating accounts on behalf of third parties.
• Providing false, misleading, or incomplete information during registration or identity verification.
• Using the platform if you are under 18 years of age.
• Using automated software, bots, scripts, or any form of artificial intelligence to place bets, manipulate game outcomes, or circumvent platform security.
• Engaging in any form of match-fixing, collusion, or coordinated wagering activity intended to exploit market pricing.
• Using the win888 platform for money laundering, fraud, or any other criminal purpose.
• Attempting to hack, reverse-engineer, or interfere with the technical operation of the win888 platform or its underlying systems.
• Sharing, selling, or transferring your win888 account or account credentials to any third party.
• Using VPN, proxy, or other IP-masking tools to circumvent geographic restrictions or account-level restrictions imposed by win888.

All content on the win888 platform — including but not limited to the win888 brand name, logo, website design, software, graphics, game interfaces, text, and promotional materials — is the intellectual property of win888 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the win888 platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, transmit, display, create derivative works from, or commercially exploit any win888 content without prior written consent from win888.

Game content provided by third-party studios — including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, Play'n GO, and Spribe — remains the intellectual property of those respective studios and is subject to their own licensing terms. win888 displays such content under licence and makes no claim of ownership over third-party game assets.

To the fullest extent permitted by applicable law, win888 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of — or inability to use — the win888 platform, including but not limited to:

• Loss of funds due to system outages, technical errors, or internet connectivity failures beyond win888's reasonable control.
• Incorrect odds or pricing resulting from technical errors, subject to win888's right to void affected bets.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers (bKash, Nagad, Rocket, Upay, banking institutions).
• Unauthorised access to your account resulting from your failure to maintain secure login credentials.
• Any losses resulting from gambling activity on the platform, including losses on sports bets, casino games, or card games.

win888 collects, processes, and stores personal data provided by users in connection with account registration, identity verification, payment processing, and platform usage. The collection and use of personal data is governed by the win888 Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference.

By registering an account on win888, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of anti-money laundering compliance, fraud prevention, identity verification, and responsible gaming obligations.

win888 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, win888 will update the "Last Updated" date displayed at the top of this page. Where win888 considers an amendment to be significant, we may also notify registered users via the email address or contact number associated with their account, though we are under no obligation to do so in all circumstances.

Your continued use of the win888 platform after any amendment to these Terms constitutes your unconditional acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the platform and may request account closure by contacting win888 customer support.

These Terms shall be governed by and construed in accordance with applicable law. Any dispute, controversy, or claim arising out of or relating to these Terms, or the use of the win888 platform, shall first be referred to win888 customer support for good-faith resolution. win888 aims to resolve all user complaints within five (5) business days of receipt.

If a dispute cannot be resolved through customer support, both parties agree to pursue resolution through binding arbitration before resorting to litigation. Nothing in this clause limits win888's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or to prevent fraud.

If you have any questions about these Terms & Conditions, require clarification on any clause, or wish to exercise any right described herein, please contact win888 customer support:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including public holidays
• Response Time: Within 24 hours for standard queries; within 4 hours for urgent account and payment issues
• Language: English

win888 is committed to responding to all user queries in a timely, professional, and transparent manner consistent with these Terms and our commitment to Bangladeshi players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.